Frequently Asked Questions

Booking is straightforward. Our Aldwych carpet cleaning team will confirm access details, discuss your goals (freshen-up, stain removal, or deep cleaning), and suggest the right method for your fibre type. We'll arrive with fully insured, DBS-checked cleaners, take photos before work begins, and do a final walkthrough once the carpet dries. You'll get clear pricing before we start, plus practical advice to keep your carpets looking great after the clean. If you've got timings around work or visitors, tell us - we'll plan around you.

We use proven carpet cleaning methods tailored to the fibres and the level of soiling. For most homes and offices, we apply a controlled pre-treatment to loosen grime, then use hot-water extraction to lift dirt from deep within the pile. For tough spots - like high-traffic wear, tea or coffee marks, or pet-related odours - we focus treatment on the affected areas first. Our technicians also use agitation tools to help the solution reach where vacuuming can't. Throughout the job, we monitor moisture levels so carpets dry efficiently and stay comfortable to use.

Yes. We only send trained professional cleaners to your property, and we follow all UK hygiene and health & safety standards. Staff background checks are part of our process, so customers know who's entering their home or workplace. In practice, this means careful handling of delicate fibres, correct dwell times for detergents, and safe working procedures around furniture and stairs. We're also proud to be vetted through recognised safety expectations, including SafeContractor-style standards, and we maintain a consistent quality approach from the first phone call to the final finish.

You can feel confident booking with us. Our carpet cleaning service is fully insured, and our cleaners are DBS-checked for peace of mind in customer homes and businesses. If you're managing a rental or commercial premises, we can also support access planning and tidy handovers so there's minimal disruption. We take before-and-after photos to document the results and reassure customers that the work is completed to the standard you expect. You'll also find many clients leave feedback on Google Business Profile, Trustpilot, and Yell.

It's genuine. Eco cleaning matters to us, especially in busy areas where families and staff move in and out of rooms daily. We work with an eco-friendly approach where 85% of cleaning products and methods are non-toxic and designed to be kinder to indoor environments. That doesn't mean we compromise on performance - our cleaning solutions are chosen to lift soil effectively while reducing harsh residues. If you have allergies or sensitivities, let us know when you book, and we'll recommend the best option for your situation.

We treat pet problems with the same care we'd use for any high-impact stain. First, we assess the affected area - sometimes odours sit deeper than the visible mark. Then we pre-treat using targeted products, followed by hot-water extraction to remove soil and residue from the carpet pile. If the spot is older or has been cleaned before, we may extend the dwell time to fully break down organic matter. Finally, we focus on fast, sensible drying so your carpet feels fresh and ready for everyday use.

Absolutely. We're Rated 4.4 stars from 183+ verified reviews, with many clients highlighting improved appearance, better odour control, and respectful service. We keep a practical record of each job with photos taken before and after, so you can see the difference clearly. Our track record is built on real bookings too - over 7100+ cleaning jobs completed locally. If you'd like to compare results, we can also talk you through what typically works best for your carpet type and the kind of staining you're dealing with.

Yes - our end of tenancy carpet cleaning is built for timely departures and landlord expectations. We'll focus on high-traffic routes, stain areas, and any lingering odours that can matter during inspections. Our process includes a careful pre-check, targeted treatment, and hot-water extraction to lift embedded grime. Because leaving the property clean matters, we also manage the turnaround around your move date so you're not stuck with damp carpets at inspection time. If you're working with a letting agent, tell us what they usually require and we'll tailor the clean accordingly.

Drying time depends on fibre thickness, pile height, room ventilation, and how much soiling is in the carpet. In most London homes, we aim for a practical drying window so you can return to normal use as soon as possible. We'll also tell you what to do on the day - like opening windows, avoiding heavy footfall on freshly cleaned sections, and using ventilation to speed things up. If you need carpets ready by a certain time, mention your schedule when booking and we'll plan the cleaning method to suit.

We take safety seriously. Our DBS-checked cleaners follow strict hygiene and health & safety practices, and we use eco-forward products where 85% of cleaning methods are non-toxic. You can also ask us about fragrance-free options for sensitive households. Before we start, we'll make sure furniture is handled carefully and that the cleaning approach matches your carpet material. After cleaning, we'll provide simple guidance for the first hours - such as ventilation and avoiding contact with the treated areas until the carpet is properly dry.

We provide professional carpet cleaning across Aldwych and nearby boroughs. Nearby areas we commonly help include: Soho (City of Westminster), Covent Garden (City of Westminster), Marylebone (City of Westminster), Fitzrovia (City of Westminster), Bloomsbury (Camden), Holborn (Camden), Clerkenwell (Islington), Barbican (Islington), Fitzrovia (Camden), and Kings Cross (Islington). If you're unsure whether we reach your street, just share your postcode and we'll confirm quickly before you book.

Customers often contact us from around Aldwych and central WC2 streets and landmarks. Examples include Somerset House (Strand side), Trafalgar Square (nearby), Covent Garden Piazza, Holborn tube area, Charing Cross Road, Drury Lane, Strand, and nearby passages off the Aldwych corridor. We also support offices and apartments close to theatres and transport hubs where access planning is essential. If your location is near a busy entrance, tell us where to park or best approach and we'll keep the process smooth and tidy.

We don't usually create special waste from carpet cleaning, but we can explain how we handle packaging and protective materials used during the job. In Westminster, waste and recycling typically follow the council collection guidance for domestic premises - so whether you're in an apartment block or a household, you'll usually use the relevant bins provided by your building. If you're unsure, check the City of Westminster recycling information on the council website. We'll also keep our workspace tidy, and we'll remove any consumables we bring in so you're left with a clean area.

Pricing depends on a few practical factors: the size of the area, how many rooms are being cleaned, carpet condition, and whether there are heavy stains or pet odours. Access matters too - stairs, narrow corridors, and lifting requirements can affect time onsite. We'll give you clear information upfront so there are no surprises. Because we're experienced (Over 18 years of professional cleaning services), we can often recommend the most cost-effective option that still delivers real results. If you're comparing quotes, ask whether the provider includes pre-treatment and post-clean inspection.

DIY cleaning can spread residue, leave carpets re-soiling faster, or increase the risk of overwetting. Our approach is built for reliable results: trained professional cleaners, controlled pre-treatment, hot-water extraction, and a careful finish check with before-and-after documentation. Clients trust us because the service is consistent, the team is vetted (including DBS checks), and the company is fully insured. With 7100+ local jobs completed and a solid reputation - Rated 4.4 stars from 183+ verified reviews - you're not just paying for a machine; you're booking expertise. Call our team to discuss your carpets and get a plan that fits your schedule.

What Our Customers Say

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Company info
Company name: Clean Carpets
Telephone: 020 3397 8287

Opening Hours: Monday to Sunday, 07:00-22:00
Street address: 67 Highbury Park
Postal code: N5 1UA
City: Greater London
Country: United Kingdom
Latitude: 51.5559790 Longitude: -0.0981970
E-mail: office@cleancarpets.co
Web:
Description: Our carpet and rug cleaning company in London carries out domestic rug cleaning and office carpet cleaning professionally and also handles upholstery cleaning.

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