Terms and Conditions for Clean Carpets Services

Introduction

These Terms and Conditions set out the basis on which Clean Carpets provides cleaning services. They apply to all bookings, services, and interactions with our company. By booking a service with Clean Carpets, you agree to be bound by these terms.

We aim to provide a clear and transparent framework that outlines both our responsibilities and those of our customers. These terms are designed to ensure fairness, consistency, and a professional standard of service at all times.

Scope of Services

Clean Carpets provides a range of cleaning services, including but not limited to general cleaning, carpet cleaning, upholstery cleaning, and specialist cleaning services. The exact scope of work will be agreed at the time of booking.

All services are carried out based on the information provided by the customer. Any changes to the agreed scope may affect the service and pricing.

Booking Process

Bookings can be made by contacting Clean Carpets and providing relevant details about the service required. This includes information such as property type, size, condition, and any specific requirements.

Once the details are received, we will provide a quote or estimate. A booking is confirmed when both parties agree to the service, timing, and cost.

Customers are responsible for ensuring that all information provided at the time of booking is accurate. Any incorrect or incomplete information may affect the delivery of the service.

Access to Property

Customers must ensure that our team has safe and reasonable access to the property at the agreed time. If access is not available, this may result in delays or additional charges.

It is the responsibility of the customer to ensure that the working area is accessible and that any necessary arrangements are made in advance.

Pricing and Payments

All pricing is based on the details provided at the time of booking. Final costs may vary if additional work is required due to conditions not previously disclosed.

Payments must be made in accordance with the agreed terms. We accept various payment methods, including card payments and bank transfers. Payment is typically due upon completion of the service unless otherwise agreed.

Failure to make payment within the agreed timeframe may result in further action to recover outstanding amounts.

Cancellations and Rescheduling

If you need to cancel or reschedule a booking, you should inform Clean Carpets as soon as possible. We aim to be flexible, but short-notice cancellations may result in a charge to cover lost time and resources.

Where cancellations occur with sufficient notice, we will aim to rearrange the booking at a convenient time. Repeated cancellations or changes may affect future bookings.

Customer Responsibilities

Customers are responsible for preparing the property for cleaning. This may include removing personal items, ensuring access to areas to be cleaned, and identifying any specific concerns.

Customers must inform us of any potential risks, such as fragile items, sensitive materials, or areas requiring special attention. This allows us to plan the service safely and effectively.

We are not responsible for damage resulting from pre-existing conditions or undisclosed issues.

Service Limitations

While we aim to achieve the best possible results, certain limitations may apply. For example, some stains or damage may be permanent and cannot be fully removed.

Our services are provided using professional methods, but results may vary depending on the condition of the materials and surfaces being cleaned.

Liability

Clean Carpets takes all reasonable care when providing services. However, our liability is limited to the value of the service provided.

We are not liable for indirect or consequential losses, including loss of use or business interruption. Any claims must be reported within a reasonable timeframe following the service.

We are not responsible for damage caused by factors beyond our control, including pre-existing conditions, faulty materials, or structural issues.

Insurance

Clean Carpets operates as a fully insured cleaning company. Our insurance provides protection in the unlikely event of damage or incidents during the course of our work.

Details of our insurance coverage can be provided upon request. Customers are encouraged to ensure that their own property insurance is in place where appropriate.

Health and Safety

We follow strict health and safety procedures to ensure that all work is carried out safely. This includes the use of appropriate equipment, safe handling of cleaning products, and risk assessments where necessary.

Customers must ensure that the working environment is safe and free from hazards that could affect our staff.

Waste Regulations

Clean Carpets complies with relevant waste management regulations. Any waste generated as part of our services is handled responsibly and in accordance with legal requirements.

We aim to minimise waste and ensure that disposal is carried out in an appropriate and environmentally responsible manner. Customers are responsible for informing us of any specific waste requirements related to the property.

Environmental Responsibility

We are committed to reducing the environmental impact of our services. This includes using eco-friendly products where possible and minimising the use of water and resources.

Our approach supports both effective cleaning and environmental responsibility, ensuring that our services are carried out in a sustainable manner.

Delays and Unforeseen Circumstances

While we aim to deliver services as scheduled, delays may occur due to circumstances beyond our control. This may include traffic, weather conditions, or unforeseen issues at the property.

In such cases, we will inform you as soon as possible and work to minimise any disruption. We are not liable for delays caused by factors outside our control.

Complaints and Disputes

If you are not satisfied with any aspect of our service, you should raise your concerns promptly. We will investigate the issue and aim to resolve it in a fair and reasonable manner.

Our complaints procedure is designed to ensure that all concerns are handled consistently and professionally.

Changes to Terms

Clean Carpets reserves the right to update these Terms and Conditions from time to time. Any changes will be made available and will apply to future bookings.

Customers are encouraged to review these terms periodically to ensure they remain informed.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.

Conclusion

These Terms and Conditions are intended to provide a clear and fair framework for the delivery of cleaning services by Clean Carpets. By outlining responsibilities, processes, and standards, we aim to ensure a consistent and professional experience for all customers.

Our commitment to transparency, compliance, and service quality supports the delivery of reliable cleaning services across our service area.




Frequently Asked Questions

When you book with Clean Carpets, our terms set out what's covered, what we'll need from you, and how changes are handled. You'll see details on service types (like carpet cleaning and end of tenancy cleaning), arrival times, access requirements, and how we confirm any special instructions. We also explain how pricing works if there are factors such as heavy soiling, stain removal requests, or the number of rooms. For clarity and peace of mind, the terms note our commitments around safety, respectful entry to your home, and responsible waste handling.

We use professional methods designed to lift embedded dirt rather than just masking odours. That typically means thorough pre-inspection, targeted pre-treatment, and hot-water extraction where appropriate, followed by careful drying steps to reduce residue. Our cleaning process prioritises customer comfort and fabric care, so we match the approach to the carpet type and the issue - spills, traffic paths, or pet-related soiling. Over 85% of our cleaning products and methods are eco-friendly and non-toxic, and you'll see eco detergents used throughout the job. If you'd like, we can also advise on aftercare to help your carpets stay fresher for longer.

Yes - before any cleaner starts work, we're set up for safe, responsible service delivery. Our terms reflect that we operate with insurance cover and follow UK hygiene and health & safety standards on every job. We also use fully insured, DBS-checked, and trained cleaners, so you're not inviting unknown contractors into your property. If you want an extra level of confidence, we can explain our working practices and documentation on request. In short, our accreditation and checks are there to protect your home, your belongings, and the people doing the cleaning.

If you're unable to provide access at the agreed time, your terms explain the options for rescheduling and what happens if we can't get in. In most cases, we'll work with you to find a new slot - especially for end of tenancy cleaning where deadlines are important. To avoid delays, we recommend confirming any access details in advance (keys, parking, lifts, or entry codes). If access isn't possible, the terms set out how we may need to adjust costs or timing depending on the stage of preparation. Call our team as soon as you know, and we'll try to help.

Pricing is usually agreed based on the scope you request, but the terms explain how variations are handled if we discover additional factors during inspection. For example, heavy staining, extra rooms, unusually deep soiling, or repeated spot treatments may require more time and products. We keep it straightforward: we'll discuss the findings first, confirm what's needed, and agree next steps before doing any extra work. With our track record of 7100+ cleaning jobs completed locally, we're used to managing these situations clearly. In London, especially during busy tenancy turnovers, quick confirmation helps everything run smoothly.

You're dealing with experienced professionals, not a one-off set of contractors. Our terms and booking details cover that our cleaners are fully trained, DBS-checked, and follow the highest hygiene standards while working in your home. We've also built a strong local reputation through consistent results - trusted for over 18 years of professional cleaning services. That experience matters because different carpets respond differently to treatments, and the right method can make a big difference to appearance and drying time. You'll also see evidence of our work with photos taken before and after, so you can clearly compare results.

Our terms set out the cancellation policy so both sides know what to expect. Typically, refunds or charges depend on how close you cancel to the appointment time and whether any work preparation has already started. If you cancel earlier, chances are higher we can reschedule without issues - especially where multiple bookings are scheduled. We also note what happens if the job can't go ahead due to access problems or circumstances outside our control. We serve Chelsea SW3 and nearby neighbourhoods, so please contact us quickly if plans change; we'll do our best to help you reschedule.

Yes. Safety is a key part of how we work, and our terms reflect that we follow all UK hygiene and health & safety standards. Before we start, we'll ask if there are any special considerations - like pets that need to be kept in a certain room or allergies that affect product choice. Because over 85% of our cleaning products and methods are eco-friendly and non-toxic, we aim to be considerate in family homes. You'll also get clear guidance on drying and aftercare so everyone can use the space comfortably. If you have a specific concern, tell us upfront and we'll tailor the approach.

We're asked to help homes and offices across Greater London after everyday wear, school events, and busy household schedules. For example, you might spot our work in areas near Regent's Park or by Hyde Park - where visitors and footfall can lead to more traffic-path staining. Our teams also handle deep cleaning requests for shared buildings and communal areas, as long as access is arranged. We can guide you on what to prioritise when the carpet needs both appearance and hygiene attention. Check our availability, and we'll confirm what's realistic for your timeline.

We provide professional cleaning across London and nearby boroughs, covering a wide range of postcodes and local communities. Our service reach commonly includes: Camden (NW), Islington (N), Hackney (E), Tower Hamlets (E), Hackney Wick areas, Greenwich (SE), Lewisham (SE), Southwark (SE), Lambeth (SE), Wandsworth (SW), Westminster (W), Kensington & Chelsea (SW), Hammersmith (W), Brent (NW), and Harrow (HA). If your area isn't listed, get in touch anyway - availability can vary by week and can depend on access requirements and job type. We'll confirm quickly and transparently.

Yes, we plan around real-world access issues - especially on busy roads where parking and building entry can be tricky. Our terms explain how arrival timing and property access are coordinated so the job can start promptly once you're ready. If you're near routes like the A4 corridor, or dealing with parking restrictions, we'll suggest practical options like leaving clear entry instructions or preparing a suitable access point indoors. We've completed many repeat jobs locally, and our approach is consistent: confirm access, protect the surrounding area, and work efficiently to keep disruption to a minimum.

They do. Our terms cover our commitment to responsible waste handling and compliance with relevant UK regulations. That includes how we manage soiled materials and any packaging used during the cleaning process, with the goal of preventing unnecessary mess in your home and ensuring proper disposal practices. If you're in a London borough, you can often check the council guidance on recycling and waste segregation - for example, visiting your local council website for details on waste collection and disposal rules. We'll also ensure our approach aligns with safe working practices so nothing gets left behind after the clean.

Before we start, we aim to make expectations clear - what's included, what may affect timing, and how we'll treat any special requests. Our terms also outline how we confirm the scope so you aren't surprised on the day. You'll typically get a straightforward quote based on your property size and needs, with a chance to discuss factors like stain intensity, high foot traffic areas, or furniture move requests. If you prefer, we can explain likely drying times so you can plan around work, kids, or visitors. We're highly rated, with a five-star track record: Rated 4.4 stars from 183+ verified reviews, including lots of bookings across London and nearby boroughs.

We're transparent about customer feedback, and our terms reflect that our results are driven by consistent service. You can view recent comments and ratings via our Google Business Profile, Trustpilot, Checkatrade, and other review channels customers use to compare local cleaners. Many clients mention before-and-after photos, careful stain treatment, and a respectful approach to entering their property. That reputation is backed by real performance: over 18 years of experience, and thousands of jobs completed locally (7100+ cleaning jobs completed locally). If you want the quickest snapshot, check the latest reviews and match them to what you're booking - carpet cleaning, deep cleaning, or end of tenancy cleaning.

We follow best-practice principles aligned with UK health and safety expectations, and our policies cover safe working practices on every appointment. Depending on the service, we also reference industry guidance such as SafeContractor principles and align with quality expectations promoted by organisations like the British Cleaning Council. To keep quality consistent, we conduct a pre-check, use professional equipment appropriate to the surface, and focus on clear finishing steps like effective extraction and sensible drying guidance. Our five-star results come from repeatable processes, not guesswork - supported by photos taken before and after and a strong history of verified feedback. If you'd like, we can explain the checks we do for your particular room type.

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Company info
Company name: Clean Carpets
Telephone: 020 3397 8287

Opening Hours: Monday to Sunday, 07:00-22:00
Street address: 67 Highbury Park
Postal code: N5 1UA
City: Greater London
Country: United Kingdom
Latitude: 51.5559790 Longitude: -0.0981970
E-mail: office@cleancarpets.co
Web:
Description: Our carpet and rug cleaning company in London carries out domestic rug cleaning and office carpet cleaning professionally and also handles upholstery cleaning.

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