Frequently Asked Questions

If you want dependable carpet cleaning in Soho, you'll appreciate how we combine deep cleaning skill with careful, room-by-room checks. We're trusted by local residents and businesses because our work is carried out by cleaners who are DBS-checked, fully insured, and trained for the job. In practice, that means stain identification first, then targeted extraction and grooming so fibres look natural again. Over 18 years in the trade, plus 7100+ local cleaning jobs completed, gives you confidence from day one. For peace of mind, we're also rated 4.4 stars from 183+ verified reviews - so you can book knowing feedback from nearby customers backs it up.

We start by assessing your carpet's construction, pile height, and the kind of soiling it has - whether it's everyday grime, pet marks, or traffic-heavy matting. Next, we pre-treat using eco-focused detergents (85% of our methods and products are eco-friendly and non-toxic), then agitate lightly so the solution can lift dirt rather than just spread it. After that, we use hot water extraction to remove debris from deep within the fibres, followed by careful drying support to reduce the risk of lingering damp patches. Finally, we groom the pile and do a close inspection, so you can see the before-and-after results clearly. That attention to detail is why many Soho clients return for regular maintenance or end-of-tenancy cleans.

Carpets aren't one-size-fits-all, so we match equipment to the fibre and condition. For most homes in Soho, we use hot water extraction for a deep clean that reaches below the surface, plus appropriate pre-treatments for hotspots and edges. If the carpet is delicate or has specific backing, we'll adjust dwell time, temperature, and suction to protect the fibres. For textured or high-traffic areas, we'll focus on thorough extraction and then grooming to help the pile recover its original look. If you're worried about wool, silk blends, or recent spills, tell us when you book - our team will tailor the method after a quick on-site assessment.

Yes. We hire professional cleaners who are trained for carpet and upholstery cleaning, and we operate with safety-first routines for homes and commercial spaces. Our accreditation approach is built around compliance, so you can expect careful setup, safe handling of cleaning solutions, and respectful working practices. For added reassurance, our team is DBS-checked and fully insured, and we follow UK hygiene and health & safety standards throughout the visit. If you're managing a shared building or working around staff and customers, we can also plan our timing to keep disruption minimal. That structured training and compliance focus is part of what customers praise in Google Business Profile and verified review platforms.

Absolutely - your peace of mind matters. Our carpet cleaning team is fully insured, and cleaners are DBS-checked before they ever step into a property. That means you're not just getting a van and a machine; you're working with background-checked professionals who understand correct hygiene practices and safe working habits. We also keep clear communication about access, timing, and what will happen in your rooms, so there are no surprises. If you're hiring for a tenancy turnover, shopfront, or office in Soho, insurance and checks are essential, and we're set up to handle that responsibly.

Pricing depends on a few practical factors: carpet size, number of rooms, how soiled the fibres are, and whether you need extra attention for stains or heavy traffic areas. Location and access can also matter - narrow hallways, stairs, or limited parking can slightly affect the time needed. We keep things straightforward by discussing your requirements before work begins, so you'll know what's included. Many customers in Soho compare quotes, but what often makes the real difference is whether the clean targets the cause of staining and then dries properly afterwards. Call us to discuss your situation and we'll give a clear, fair quote for your home cleaning or end-of-tenancy needs.

Timing depends on the number of rooms and carpet condition, but we aim for efficient visits with minimal disruption. The first stage - inspection, pre-treatment, and extraction - typically takes the main portion of the appointment, and the drying phase continues after. Drying time varies with ventilation, room temperature, and carpet thickness, but we'll advise on what to do during the drying period, including airflow tips. If you're planning around a busy day in Soho or you've got a move-out deadline, tell us when you need the carpets ready - we'll schedule accordingly. We also check the results at the end of the visit so you're not guessing whether everything's been cleaned properly.

Yes - we regularly deal with coffee, wine, grease around entryways, and pet-related marks. The key is identifying the stain type first, because the same-looking mark can need different treatment. After inspection, we pre-treat the affected areas using targeted solutions, then extract thoroughly to lift residue from the fibres. For pet odours, we focus on breaking down the source rather than masking smells. You'll also see why we take photos before and after: it helps us check coverage and lets you verify results. If the stain is old, still let us know when you book - many cases improve significantly even when there's been time to set.

We do, and it's a common reason local landlords and tenants book us. End of tenancy carpet cleaning needs a thorough approach - removing everyday dirt, traffic grime, and any lingering marks so the property looks cared for. In Soho and surrounding neighbourhoods, we work to fit around move-out schedules while still giving each carpet the right pre-treatment and hot water extraction. We can also coordinate with other cleaning tasks if you need a broader deep cleaning plan. Since many lettings inspections focus on what looks clean and what smells fresh, we pay attention to drying and final grooming so fibres don't look flat or patchy.

We aim to keep cleaning safer for everyday living. Eco rating: 85% of cleaning products and methods are eco-friendly and non-toxic, so they're designed to be gentler in occupied homes. That said, it's still important to allow carpets to dry properly, which we help with by giving clear drying guidance for each job. If you have allergies or pets that need a careful routine, tell us beforehand - our technicians can plan around access and drying times. For many households in Soho, that balance of effective extraction and responsible product choice is exactly what they're looking for.

Yes. We work in line with UK hygiene and health & safety standards, including safe handling of solutions, proper ventilation considerations, and tidy set-up while we clean. For commercial premises in Soho, we're used to working around staff or customers, which means keeping noise and disruption as low as possible while still delivering a real deep cleaning. Our cleaners are trained to use equipment correctly and to leave areas in a sensible condition after extraction. If you need guidance for an office, restaurant, or serviced accommodation, ask when you book - we'll tailor the plan and confirm access requirements clearly.

We provide professional cleaning across Soho and nearby boroughs, so you can get the same reliable service even if you're just outside the central area. Nearby areas include: Westminster (including around Broadwick Street), Camden, Islington, Hackney, Tower Hamlets, Southwark, Kensington and Chelsea, and City of London. We also frequently serve parts of Marylebone and Fitzrovia, depending on your needs. If you're unsure whether we cover your street, tell us your postcode and what you need cleaned - we'll confirm quickly. And if you're comparing options, look for the consistency of verified reviews and photo-backed results, not just generic claims.

Local customers often book us because we're familiar with the area and can fit cleaning around busy schedules near well-known spots in Soho. Commonly serviced locations include: Shaftesbury Avenue, Regent Street (at the Soho end), Wardour Street, Great Windmill Street, Brewer Street, Old Compton Street, Chinatown entrances, and Leicester Square. We also support cleaning needs around St Anne's Church area and nearby commercial blocks. If you're close to a busy landmark, access can be tricky - so we'll ask about parking, entry points, and timings before we arrive.

We manage waste appropriately as part of responsible service delivery, but recycling availability can vary depending on what's produced in each job and how your building handles disposal. If you're in Soho and using council waste facilities, it's worth checking the local guidance from Westminster City Council for what can be placed where. In general, we aim to minimise waste by using concentrated, targeted treatments and efficient extraction methods. If you have building-specific recycling rules (some blocks do), let us know when you book so we can follow the correct process. We'll also keep your premises tidy after the clean so nothing unnecessary is left behind.

Booking is straightforward. Choose the time that suits you, and let us know what you need - carpet cleaning, deep cleaning, or end of tenancy carpet cleaning - plus how many rooms are involved. If you have specific concerns like stubborn stains near skirting, high-traffic corridors off Oxford Street, or recently spilled areas near Soho's busier footfall, mention them so we can prepare the right approach. For access, we'll ask about parking, entry arrangements, and whether anyone will be on-site. If you're covering Soho W1, we'll also confirm the exact neighbourhood details - so there's no confusion when our team arrives. Call our Soho team today to schedule a visit that fits your day.

What Our Customers Say

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Company info
Company name: Clean Carpets
Telephone: 020 3397 8287

Opening Hours: Monday to Sunday, 07:00-22:00
Street address: 67 Highbury Park
Postal code: N5 1UA
City: Greater London
Country: United Kingdom
Latitude: 51.5559790 Longitude: -0.0981970
E-mail: office@cleancarpets.co
Web:
Description: Our carpet and rug cleaning company in London carries out domestic rug cleaning and office carpet cleaning professionally and also handles upholstery cleaning.

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