Frequently Asked Questions

Start by checking the basics: trained technicians, recent customer feedback, and a clear approach for stain removal. We're a locally trusted team in New Malden with 18+ years' experience and a proven record with 7100+ carpet cleaning jobs completed. Our cleaners use professional pre-treatment, careful hot-water extraction, and post-clean grooming so the pile dries evenly. You'll also get photos taken before and after, plus transparent advice on what to do next - especially for high-traffic areas around the High Street or near local schools. For peace of mind, we're fully insured and DBS-checked, with reliable turnaround times you can count on.

We combine modern hot-water extraction with detailed pre-treatment tailored to the type of dirt and fibres in your carpet. First, we inspect the pile, backing, and any visible spots - then we vacuum thoroughly to lift loose debris. Next, we apply targeted cleaning solutions (with the goal of keeping residues low), agitate the areas that need extra attention, and extract using high-performance equipment for a deeper clean. After extraction, we groom the carpet and manage drying conditions so it looks fresher and feels softer sooner. If you have pet stains, heavy footfall, or embedded grime, deep cleaning is usually essential rather than quick surface refresh. This is how we regularly deliver consistent results across homes in New Malden and nearby boroughs.

Yes. Our team is fully insured, DBS-checked, and trained to handle domestic cleaning safely and professionally. With Over 18 years of professional cleaning services, we've built a method that prioritises both cleaning performance and fabric care, whether it's a lounge carpet, stairs, or multiple rooms in one appointment. You'll also benefit from a careful inspection process before we begin, so we know what we're dealing with - spills, odours, or worn high-traffic areas. Where relevant, we follow recognised industry best practice standards such as SafeContractor and guidance aligned with the British Cleaning Council approach to hygiene and workmanship. That's also why customer satisfaction remains strong across Google Business Profile and other local review platforms.

Absolutely. We work with fully insured, DBS-checked, and trained cleaners, and we follow UK hygiene and health & safety standards on every job. That means safe working practices, careful handling of detergents, and sensible precautions around households - particularly if you have children, pets, or anyone sensitive to smells. We'll also protect nearby surfaces and manage access responsibly so your home stays tidy during the clean. If you're worried about slip risk or damp carpets, ask about drying times and airflow guidance; we explain what to expect before we start. For added reassurance, we aim to meet the same operational expectations you'd see with professional work supported by SafeContractor and similar compliance frameworks.

Yes - where suitable for your carpet type and the stains involved, we use eco-friendly and non-toxic approaches. Eco rating: 85% of cleaning products and methods are eco-friendly and non-toxic. We choose solutions that clean effectively while reducing harsh chemical residues in your home, and we'll always discuss the best option for your situation rather than using the same product on every fibre. This is especially helpful for families and for properties near green spaces like King George's Playing Fields, where you might be mindful of runoff and ventilation. After cleaning, we also advise on vacuuming and aftercare to help your carpet stay fresh longer.

Pricing should feel straightforward. We focus on clear estimates based on the rooms to be cleaned, the condition of the carpet, and whether stain removal or deep cleaning is required. We'll explain what's included - like pre-treatment, hot-water extraction, and post-clean grooming - so you know exactly what you're paying for. If there are extra factors, such as heavy staining, very high traffic wear, or additional areas like stairs and landings, we'll flag them before work begins. That way, there are no last-minute add-ons. For convenience, you can also tell us about access (stairs, parking, or tight doorways) so we can plan around New Malden roads and ensure a smooth visit.

The time depends on how many rooms you're cleaning and how soiled the carpet is, but we aim to work efficiently without rushing the process. A typical carpet deep clean includes thorough vacuuming, careful pre-treatment, extraction, and grooming - then we manage drying conditions. Drying times vary with airflow, humidity, and carpet thickness, but we'll always give a practical expectation before we start. If your home needs access right away, tell us when you'll need the rooms back; we can prioritise layout and airflow to reduce inconvenience. You'll also see clear communication during the appointment, and we'll tidy up after ourselves, including protecting edges and ensuring pathways around the property are left clean.

In many cases, yes - especially when we use the right treatment for the stain and carpet fibre. We inspect first, because the best method depends on whether the stain is water-based, oily, or has an odour component. Then we pre-treat the affected areas, agitate gently, and extract deeply to lift residues that ordinary spot cleaning can miss. For pet-related staining, odour removal is a key part of the process, not just surface cleaning. If the stain is very old or has been scrubbed incorrectly before, results can vary, but we'll be honest about what's achievable. Before and after photos are part of our approach so you can clearly see the difference after the clean.

We take safety seriously from the moment we arrive. Our cleaners are DBS-checked and trained, and we follow UK hygiene and health & safety standards for every visit. We also use targeted pre-treatment and professional extraction to remove dirt and reduce chemical residue where possible. Because Eco rating: 85% of cleaning products and methods are eco-friendly and non-toxic, many households find the process more comfortable, particularly if you're sensitive to strong chemical smells. To keep things simple, we'll advise on ventilation during drying and suggest when it's safe to walk on the carpet. For added reassurance, we're consistent with professional best practice expectations supported by SafeContractor and we keep your rooms tidy throughout.

We provide professional carpet cleaning across New Malden and nearby boroughs, helping households throughout the wider area. In addition to New Malden, we commonly attend homes in Kingston upon Thames, Wimbledon, Raynes Park, Southfields, Earlsfield, Tooting, Teddington, and Motspur Park. We can also be called out to neighbouring communities such as East Putney and the broader London area where access and parking are workable for our team. If you're unsure, tell us your postcode and room locations - then we'll confirm whether we can fit you in quickly. Our aim is to make booking easy and ensure a consistent standard of care, backed by verified reviews and a reliable appointment process.

Yes. We often clean carpets in homes near well-known local spots and everyday neighbourhood routes. For example, we frequently serve properties around the High Street, near the Kingston Road corridor, and in nearby areas connected to Wimbledon Chase. We also get requests for properties close to King George's Playing Fields and the Beverley Way area, where families often want fresh, safe carpets after seasonal activities. We're used to practical visiting details like stair layouts, parking constraints, and keeping things tidy while we work. If your address is along a local side street, just mention access when booking so we can arrive prepared and complete the clean smoothly.

Booking is simple: you tell us what you need - carpet cleaning, deep cleaning, end of tenancy, or after builders cleaning - and share how many rooms or areas are involved. We'll then confirm availability and provide a clear plan for your appointment, including what to expect before, during, and after the clean. For end of tenancy cleaning, we focus on visible results, stain removal where possible, and a finish that helps your move-out inspection go smoothly. For after builders cleaning, we'll address dust and residue carefully so carpets aren't left with gritty deposits. Throughout the process, we take photos before and after so you can see the transformation. If you're choosing between options, we'll help you pick what makes sense for your carpet condition and timeframe.

Yes - before-and-after photos are part of how we keep quality consistent and transparent. We start with an inspection so we can set realistic expectations for your carpet's fibre type, traffic level, and any staining history. During the clean, we apply a professional process, including vacuuming, pre-treatment, and deep extraction, then we groom the pile for a neat, even finish. After we're done, we'll show you the results with photos and walk through any aftercare advice, like when to re-vacuum and how to avoid re-soiling too quickly. We're proud of our track record: Rating: Rated 4.4 stars from 183+ verified reviews, with many customers sharing their experience via platforms like Trustpilot, Checkatrade, and Google Reviews.

After a professional clean, most waste is either minimal or handled by the team as part of our standard disposal routines, but it's useful to know what happens to packaging and any non-recyclable items. For local guidance in New Malden, check the London Borough of Merton recycling information, including what can go into recycling bins versus general waste. If we use any product bottles or protective materials, we aim to keep packaging tidy and reduce unnecessary materials where possible. You can also ask the team at the end of your visit what, if anything, can be separated for recycling based on what was used. If you tell us whether you're operating under a specific household recycling setup, we'll help you keep things as straightforward as possible.

A few simple steps make a big difference. If possible, clear small items from the carpeted areas so we can access the full room and edges properly - especially along skirting boards and around doors. If you have lightweight furniture like chairs or coffee tables, you can either move them where convenient or let us know what you prefer; we'll handle what we can safely. For quicker drying and better results, ensure windows can be opened slightly if appropriate for the day and weather. If there are obstacles like narrow hallways, steep stairs, or parking limits near local roads, mention them when booking so we arrive prepared. Finally, if you're planning end of tenancy cleaning or have after builders cleaning residue, tell us about the timeline so we can allocate the right time and equipment for New Malden carpet cleaning.

What Our Customers Say

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Company info
Company name: Clean Carpets
Telephone: 020 3397 8287

Opening Hours: Monday to Sunday, 07:00-22:00
Street address: 67 Highbury Park
Postal code: N5 1UA
City: Greater London
Country: United Kingdom
Latitude: 51.5559790 Longitude: -0.0981970
E-mail: office@cleancarpets.co
Web:
Description: Our carpet and rug cleaning company in London carries out domestic rug cleaning and office carpet cleaning professionally and also handles upholstery cleaning.

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